Family Success Center

Phone: (339) 883-2342
Email: fsc@lhand.org

Curwin Terrace Office
39 Curwin Terrace
Lynn, MA 01905


Federal Emergency Rental Assistance Program (ERAP) Information

ERAP Application Guidance

The Federal Emergency Rental Assistance Program (ERAP) is an emergency housing assistance program to alleviate financial stress for renters and landlords. ERAP provides rental, utility, and moving assistance to qualifying renters facing housing instability and financial hardship due to the COVID-19 public health emergency.

RAFT/ERMA applications may also be considered for the federal Emergency Rental Assistance Program (ERAP); no additional or separate application is required. ERAP includes benefits that can exceed $10,000 and include slightly different eligibility requirements, along with a preference for households with one or more members that have been unemployed 90 days or more at the time of application or who have income below 50% of the Area Median Income. We will match you with the most appropriate program based on your needs and circumstances, and may ask additional questions beyond those in the application.

See the following documents for additional information:

Funding can ONLY be used in the following communities of the North Shore: Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Hamilton, Ipswich, Lynn, Lynnfield, Magnolia, Manchester, Marblehead, Middleton, Nahant, Newbury, Peabody, Rockport, Rowley, Salem, Saugus, Swampscott, Topsfield, and Wenham

If you wish to apply for funds to be used in another city or town, locate the correct agency to submit your application here: https://hedfuel.azurewebsites.net/raa.aspx

How to apply for assistance with rent, mortgage, or utility payments from the Family Success Center

These documents will help you complete the next steps of the online application process: Next Steps:
  • Give the Property Owner Packet to the owner of the property where you plan to live
  • Gather ALL of the items on the Document Checklist that apply to your household
  • Complete the online RAFT/ERMA Application and upload ALL required documents at this link:
  • Submit the completed Property Owner Packet in ONE of the following ways:
    • Email to raft@lhand.org
    • Fax to (339) 883-2368
    • Mailto Family Success Center, 39 Curwin Terrace, Lynn, MA 01905
    • Placein drop box located at 39 Curwin Terrace, Lynn, MA 01905
  • Please allow at least 30 days for Family Success Center staff to review completed applications

Los fondos SÓLO se pueden utilizar en las siguientes comunidades de North Shore: Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Hamilton, Ipswich, Lynn, Lynnfield, Magnolia, Manchester, Marblehead, Middleton, Nahant, Newbury, Peabody, Rockport, Rowley, Salem, Saugus, Swampscott, Topsfield, y Wenham

Si desea solicitar fondos para ser utilizados en otra ciudad o pueblo, ubique la agencia correcta para enviar su solicitud aquí: https://hedfuel.azurewebsites.net/raa.aspx

Cómo solicitar asistencia con los pagos de alquiler, hipoteca o servicios públicos del Centro de Éxito Familiar

Estos documentos lo ayudarán a completar los siguientes pasos del proceso de solicitud en línea: Próximos Pasos:
  • Entregue el Paquete del Propietario de la propiedad al propietario de la propiedad donde planea vivir
  • Reúna TODOS los elementos de la Lista de Verificación de Documentos que se aplican a su hogar
  • Complete la Solicitud RAFT/ERMA en línea y cargue TODOS los documentos requeridos en este enlace::
  • Envíe el Paquete del Propietario de la propiedad completo de UNA de las siguientes maneras:
    • Correo electrónico a raft@lhand.org
    • Fax alo (339) 883-2368
    • Correo al Centro de Éxito Familiar, 39 Curwin Terrace, Lynn, MA 01905
    • Coloque en un buzón ubicado en 39 Curwin Terrace, Lynn, MA 01905
  • Por favor, espere al menos 30 días para que el personal del Family Success Center revise las solicitudes completadas

*** Advocates, Social Workers, Case Managers, etc. ***

How to help your clients with applying for assistance with rent, mortgage, or utility payments from the Family Success Center

These documents will help you complete the next steps of the online Advocate Application process: Next Steps:
  • Give the Property Owner Packet to the owner of the property where your client plans to live
  • Gather ALL of the items on the Document Checklist that apply to your client's household
  • Complete the online RAFT/ERMA Application and upload ALL required documents at this link:
  • Submit the completed Property Owner Packet in ONE of the following ways:
    • Email to raft@lhand.org
    • Fax to (339) 883-2368
    • Mailto Family Success Center, 39 Curwin Terrace, Lynn, MA 01905
    • Placein drop box located at 39 Curwin Terrace, Lynn, MA 01905
  • Please allow at least 30 days for Family Success Center staff to review completed applications

Printable Applications

You may also call (339) 883-2342 to request an application in the mail. Submit the completed application and ALL required documents in ONE of the following ways:
  • Mail to Family Success Center, 39 Curwin Terrace, Lynn, MA 01905
  • Place in drop box located at 39 Curwin Terrace, Lynn, MA 01905
Please allow at least 30 days for Family Success Center staff to review completed applications

Landlord RAFT/ERMA Application

To help your tenant with applying for assistance with rent arrears, a landlord can initiate a RAFT/ERMA application with the consent of the tenant.

In order to access this application, a landlord MUST:

  • Recognize that your tenant must meet household income eligibility requirements, which are: less than 50% area median income (AMI) to access RAFT or less than 80% AMI to access ERMA. Tenant income will be verified at a later stage, and you will not proceed with this application if your tenant is unlikely to be found ineligible. To see the AMI limits by town/city, visit https://hedfuel.azurewebsites.net/raa.aspx
  • Certify under the pains and penalties of perjury that you own 20 rental units or fewer in the Commonwealth of Massachusetts.
  • Recognize that ALL adult tenants in the household must read and sign the consent form for you, as their landlord, to apply for RAFT/ERMA on their behalf. IF they do not sign the consent form, you cannot proceed with the application.

Next Steps:

If a landlord does not meet the criteria listed above or a tenant does not grant consent to apply on their behalf, the tenant may still submit an application through the online link or paper application available on this page.


Solicitud de RAFT/ERMA del Propietario

Para ayudar a su inquilino a solicitar asistencia con los atrasos del alquiler, el propietario puede iniciar una solicitud RAFT / ERMA con el consentimiento del inquilino.

Para acceder a esta aplicación, el propietario DEBE:

  • Reconozca que su inquilino debe cumplir con los requisitos de elegibilidad con respecto a los ingresos familiares, los cuales deben ser: menores que el 50% del ingreso medio para el área (AMI) para acceder a RAFT, o menores que el 80% del AMI para acceder a ERMA. Los ingresos del inquilino se verificarán en una etapa posterior y no continuaré con esta solicitud si es poco probable que su inquilino resulte elegible. Para verificar los límites de AMI por pueblo/ciudad, visite https://hedfuel.azurewebsites.net/raa.aspx
  • Certifique, bajo pena por incurrir en falso testimonio, que usted (o el propietario de esta vivienda) poseo 20 unidades o menos en alquiler en el estado de Massachusetts.
  • Reconozca que TODOS los inquilinos adultos de la familia deben leer y firmar el consentimiento por usted, como su propietario, para que usted presente una solicitud de RAFT/ERMA en su nombre. Si dichos inquilinos no firman el consentimiento, no puede proceder con la solicitud.

Próximos pasos:

Si un propietario no cumple con los criterios enumerados anteriormente o un inquilino no otorga su consentimiento para presentar una solicitud en su nombre, el inquilino aún puede enviar una solicitud a través del enlace en línea o la solicitud impresa disponible en esta página.


Printable Landlord Applications

To help your tenant with applying for assistance with rent arrears, a landlord can initiate a RAFT/ERMA application with the consent of the tenant.

In order to access this application, a landlord MUST:
  • Recognize that your tenant must meet household income eligibility requirements which are: less than 50% area median income (AMI) to access RAFT or less than 80% AMI to access ERMA. Tenant income will be verified at a later stage, and you will not proceed with this application if your tenant is unlikely to be found ineligible. To see the AMI limits by town/city, visit https://hedfuel.azurewebsites.net/raa.aspx
  • Certify under the pains and penalties of perjury that you own 20 rental units or fewer in the Commonwealth of Massachusetts.
  • Recognize that ALL adult tenants in the household must read and sign the consent form for you, as their landlord, to apply for RAFT/ERMA on their behalf. IF they do not sign the consent form, you cannot proceed with the application.
You may also call (339) 883-2342 to request an application in the mail.

The tenant consent form can be downloaded here: https://www.mass.gov/lists/tcfla

Submit the completed application and ALL required documents in ONE of the following ways:
  • Mail to Family Success Center, 39 Curwin Terrace, Lynn, MA 01905
  • Place in drop box located at 39 Curwin Terrace, Lynn, MA 01905

Please allow at least 30 days for Family Success Center staff to review completed applications

If a landlord does not meet the criteria listed above or a tenant does not grant consent to apply on their behalf, the tenant may still submit an application through the online link or paper application available on this page.


Residential Assistance for Families in Transition (RAFT): A state-funded flexible financial benefit designed to prevent homelessness for households facing housing crises on the North Shore
  • Eligibility:
    • Household income must be below 50% of Area Median Income (AMI)
    • Household must provide documentation/proof that they are facing an eligible housing crisis within 30 days
    • Other restrictions may apply to households residing in subsidized housing (Public Housing, Section 8, MRVP, etc.)
  • Allowable uses of RAFT funds include, but are not limited to:
    • Rent or mortgage arrearages
    • Start-up costs (Security Deposit, First and Last Month’s Rent)
    • Utility arrearages
    • Other moving-related expenses
  • Maximum RAFT benefit is $10,000
    • Other restrictions may apply to households residing in subsidized housing (Public Housing, Section 8, MRVP, etc.) or households that have received RAFT or HomeBASE assistance within the past 12 months
Emergency Rental and Mortgage Assistance (ERMA): A state-funded financial benefit designed to assist eligible households that have experienced a housing emergency due to COVID-19
  • Eligibility:
    • Household income must be between 50% - 80% of Area Median Income (AMI)
    • Household must provide documentation/proof that they are facing a housing emergency due to a financial hardship related to or exacerbated by the COVID-19 crisis
    • Other restrictions may apply to households residing in subsidized housing (Public Housing, Section 8, MRVP, etc.)
  • Allowable uses of ERMA funds include:
    • Rent or mortgage arrearages
    • Rent or mortgage stipends
  • Maximum ERMA benefit is $10,000
    • Other restrictions may apply to households residing in subsidized housing (Public Housing, Section 8, MRVP, etc.) or households that have received RAFT assistance within the past 12 months
Emergency Solutions Grant (ESG): A federally funded program to assist individuals and families to quickly regain stability in permanent housing after experiencing a housing crisis or homelessness, with two program components, Homelessness Prevention and Rapid Re-housing
  • Homelessness Prevention Eligibility:
    • Household income must be below 30% of Area Median Income (AMI)
    • Household must meet HUD definition of At-risk of Homelessness
  • Rapid Rehousing Eligibility:
    • Household must meet HUD definition of Homelessness
  • Additional eligibility criteria:
    • Households receiving assistance with start-up costs, proposed rent must not exceed 50% of household income
    • Households lack sufficient resources and support networks necessary to retain housing without ESG assistance
    • Unit requirements: Rent must comply with Fair Market Rent (FMR) guidelines established by HUD and pass an inspection certifying that unit meets minimum habitability standards
    • Other restrictions may apply to households residing in subsidized housing (Public Housing, Section 8, MRVP, etc.) or households that have received ESG assistance within the past 3 years
  • Allowable uses of ESG funds include:
    • Rent arrearages
    • Start-up costs (Security Deposit, First and Last Month’s Rent)
    • Utility deposits or arrearages
  • Maximum ESG benefit for rent arrearages is up to six (6) months of rent
North Shore Housing Action Group (NSHAG) Youth: A state-funded program to assist youth and young adults aged 18-24 in Essex County that are experiencing housing instability
  • Eligibility:
    • Unaccompanied homeless youth and young adults under age 25
  • Program can provide financial assistance, case management, coordination of services, and referrals for additional services for eligible participants
  • Contact: Merlinda Marseille at (339) 883-2332 or mmarseille@lhand.org

Employment Annex
29 Curwin Terrace
Lynn, MA 01905

MassHire – North Shore Career Center: A Career Coaching Advisor is available to meet with job seekers to provide the following services:
  • Job search assistance
  • Resume developing and counseling
  • Job referral/placement
  • Additional employment, education, and training resources and opportunities
  • Contact: Quendia Martinez at (978) 825-7260 or Qmartinez@masshire-nscareers.org

Franklin Street office
117 Franklin Street
Lynn, MA 01902

The Launch Program: For eligible consumers ages 18-24 living in subsidized housing. Program offers:
  • Education: assistance with identifying, applying and preparing for college/GED/Associates
  • Skill Training: training resources for a variety of skills and trades
  • Employment search: Either new employment or advancing in current employment track
  • Career Coaching: Individualized 1:1 coaching
  • Financial Coaching: Formulate a budget towards your financial goals, credit build/repair
  • English as Second Language classes
  • Rent disregard: Launch offers a disregard while you are enrolled in the program
  • Contact: Yailin Victoria at (781) 581-8620 or Text (only): (413) 728-0102 or email: yvictoria@lhand.org
The Financial Coaching Program is offered to the community free of charge, by appointment. This program will empower you to take control of your finances by providing you with the knowledge and tools to make positive short & long term decisions.
  • We offer Budgeting services, credit build/repair, monthly workshops, debt management, emergency savings, tracking & organizing your finances and more.
  • All services are confidential, judgment free, free of charge. Individualized 1:1 coaching.
  • Contact: • Contact: Miriam Martinez at (781) 581-8644 or email: mmartinez@lhand.org
The SIEMER Program (Project RISE): A collaboration between LHAND and Lynn Public Schools, working with families experiencing housing instability and have at least one child in Lynn Public schools.
  • Case management and coaching towards family’s housing and education goals
  • Financial and other material assistance
  • A 2-generational approach to service delivery
  • Strategic partnerships with the school district and other local service providers.
  • Contact: Michelle D’Amico at (781) 581-8611 or email: mdamico@lhand.org
MassHire – North Shore Youth Career Center: Year round employment services offered for youth and young adults including:
  • Work experience in the summer and school year
  • Tutoring and academic help
  • Mentoring
  • Additional employment, education, and training resources and opportunities
  • Contact: (781) 691-7430